If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a bag has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach Shingyo.us. Should you have any questions about ordering great pouches from Shingyo.us, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.
It’s important to us that you’re happy with your Shingyo purchase. If you’re not totally satisfied you can return it within 30 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging.
You can return any product, as long as it’s in re-saleable condition. No questions asked and no reasons needed.
It is required to submit your return announcement by e-mail
Simply contact us by email to info[@]shingyo.us quoting your order number, date of purchase and stating how you wish to return the product.
Post the item back to us. Please note that Shingyo do not offer pre-paid postal returns. You have to pay for the return shipping unless:
We’ll refund your return costs on items sold, up to our standard delivery option cost, if:
- you received an incorrect item, or
- you received a damaged item
Return delivery address:
att: Shingyo returns
2941 BW Lekkerkerk
(Please ensure you get insurance cover for the full value of the product as we will not be liable for any loss or damage in transit)
How can you order the bags from our website?
Find a bag and follow the steps indicated to order the bags. Once you have gone through all the steps, your bagst will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address and date, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with. Sensitive data traffic between our customers and web services, such as login, registration or checkout, always happens encrypted via secure protocols
If you have not received a confirmation email within half an hour you can contact the helpdesk. Do check your spam/junk mail folder to make sure the email has not been sent there.
It is important that you read the confirmation email carefully. It contains the information you have sent to Shingyo.us The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact our helpdesk immediately.