Frequently asked questions
If an order must be changed or cancelled, you can do so by contacting the helpdesk. Cancellation can only take place when a bag has not yet been processed. You can reach the helpdesk via telephone, fax, email or chat. The contact page contains information about how to reach Shingyo.us. Should you have any questions about ordering great pouches from Shingyo.us, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.
You can find the expected delivery date in the confirmation e-mail sent to your e-mail address. You can also find this if you sign in to your Shingyo.us account and check under ‘Delivery status’.
We will keep you updated by e-mail with detailed tracking info. Unfortunately it is not possible to follow your order if it has been sent by regular mail.
Your bags will be sent by parcel post, your bags will be delivered to the neighbours office or it will be redelivered the following working day. In both cases you will be informed with a note in your letter box.
All our orders can be sent to any specified address. This can also be done in the second step when ordering: Fill out details. Here you can choose to enter another delivery address and even a different country for delivery.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
The prices on our website are exclude 0% VAT. Our company is located in The Netherlands and this is also where the goods are dispatched from.
Please note that you must pay import duties to U.S. Customs based on your purchase amount. The HS custom code for most of our products is 42029890